To contact Stop and Shop ⭐️ customer service can be used in several ways, namely: a phone call, a virtual assistant form on the website and sending through an online form to the company's email.
How to Call Stop and Shop Customer Service
Quite often there are situations in which you need the help of a qualified specialist, who will help to clarify the question of interest.
If you need a solution to a question that concerns any branch of the store, you can always contact Customer Support!
Phone number of support service: +1-800-767-7772
The work schedule is slightly different depending on the department you need to solve the issue!
If you are interested in the work of the delivery service or online pickup, then please contact this number during these hours: Sunday - Saturday 7 a.m. - 10 p.m.
For all other questions please call: Mon - Fr: 8 a.m. - 7 p.m. Sat: 8 a.m. - 5 p.m.
If you need assistance with your accounts receivable department, please call: +1-888-263-1605.
Accounts Receivable Department business hours: Monday - Friday: 8 a.m. - 6 p.m.
Note! When you make a phone call, you will be charged according to your cell phone provider's rates!
Get Stop and Shop Customer Service by Virtual Assistant
You can also use the virtual online assistant to solve any issue.
In order to apply to the helper you will need to do the following steps:
- Open the official website stopandshop.com
- Drop to the bottom of the site
- Click on the link – "Contact Us"
- It is in the Contact Support section
- Click on the first line - "Chat With Our Virtual Assistant"
- In the bottom right corner, you will see a dialog box of the virtual assistant
- Some questions will be offered right away
- If you can't find yours, put your question in the text field
- Wait for the operator to join the chat and wait for an answer
- Conduct and end the conversation
- Close the online chat by pressing – "Yes, End Chat"
Note! Please note that the waiting time may be longer because of the high load!
Stop and Shop Customer Service via Mail
The last way to contact support is to write a letter using the form on their website!
Go to the company's website and enter the "Contact Us" category to go to your question or suggestion.
After you enter you will be presented with a choice of three categories:
- Order and report issue
- Order and questions about account
- Offer, rewards, in-store questions
Click on the category you are interested in and wait for a new page to load with an email form.
In this form you need to write your email, phone number, your personal data and fill in the box with your question!
Then click send and wait for a reply to your email!
Note! When choosing this method, please note that the answer time to an email is from 2 working days!
